PHARMACY
The price of your medications is an important selling point, but people often want to communicate with a representative about their order. They want access to someone who can give them information about medication side effects, availability, recommended dosage, shipping times, and so on. They want these questions answered in real time without having to go offline and pick up the phone. Live website chat helps your pharmacy to provide this communication need, which results in improved customer satisfaction and increased sales.
UCW's live help makes your online pharmacy easily accessible to your website visitors. When a visitor has a question, he or she simply clicks on the Live Assistance button on your website, which opens a private messaging window. The visitor fills in the information fields, adds a question, and then clicks on the "Start Chat" button. Your operator receives the chat request and reviews the information. If the request is accepted, your operator and website visitor communicate with each other via real-time text messaging.
Having live assistance on your website projects the image that your online pharmacy is customer service oriented. The Live Assistance button fosters trust in first-time customers and people not used to ordering medications over the Internet. The Live Help button shows them that a live person will be available to help them if they should have customer service issues.
UCW's live website chat bridges the communication gap between your customers and your pharmacy, making it advantageous for people to fill their prescriptions through your online pharmacy instead of their local drugstore. It's because with UCW, you're not just offering medications online - you're offering customer service too, which is the demand of time.
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