FINANCE
In the very competitive banking industry, it is crucial for banks to provide immediate and thorough support to their current and potential clients. Customers have a multitude of daily questions regarding accounts, service, and banking daily routine. Phone support can often be a troublesome option because of clients' busy schedules and over flooded bank telephone lines. Although people have grown accustomed to automated telephone responses, no one likes being placed on hold. UCW would like to help both customers and banks. With UCW's live help technology, bank customers can now get immediate service without picking up the telephone and being placed on hold. Banks, meanwhile, can reach a multitude of clients and increase exposure.
Meet Mr. Sharma, the owner of a small general store in Middle India. Mr. Sharma is in need of a business checking account and has the choice of three local banks. He works sixty plus hours weekly to maintain his store and serve his community. Mr. Sharma's busy schedule prohibits him from visiting each of the three banks individually and speaking with customer service representatives. His free time is both valuable and scarce, so Mr. Sharma decides to log onto each of the banks' websites for more information.
While visiting the first bank's site, Mr. Sharma sees a live help button and clicks on it. He immediately begins an online conversation with a customer service representative who convinces him that their bank will accommodate all of the criteria that he has specified for his business. Impressed with the convenient and prompt help, Mr. Sharma decides to open his business checking account with the bank.
By utilizing UCW's live help solution, Mr. Sharma has saved much of his valuable time and the bank has got another client. UCW's live help could also be used to provide service to online banking customers and to answer general client inquiries. These services will build loyalty for years to come because customer support is the most important aspect of any business.
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