EDUCATION
Make the Web your greatest marketing tool.
Streamline enrolling efforts and improve student and alumni services with UCW solutions.
- Interact with students using their preferred method of communication: live chat
Live chat will be of immense help to students as well as educational institutes at the
Of admissions to solve student queries and get online admissions.Provide critical services - such as access to campus librarians and alumni relations departments - to remote students and alumni.
- Lower overall communications costs by using live chat in place of long distance phone calls
UCW- A boon for Higher Education Industry.
College is a necessity for most students. Proper education breeds good jobs which lead to promising futures and comfortable incomes. Today we understand the power of technology and that a computer can do much of the job a human can. Specialization and higher education therefore, becomes vital in our tech-oriented times, and a baccalaureate degree is all but assumed in a high school student's future. Applicants are faced with a myriad of options regarding college selection and curriculum choice.
UCW knows that choice can be overwhelming and wants to simplify the selection process for the stressed student and parent.
Meet high school senior Arya and her parents Mrs. & Mr. John. Arya is an excellent student who wants to study science but is unsure of what major to declare. She has been selected by each of the five colleges she has applied to, and now she must decide which to attend. Mary logs onto the university websites and sees a Live Help button. She begins an online conversation with a university employee who answers her questions on the different science programs and their curriculums; career opportunities post graduation, student population, and dormitory and apartment selection. Her parents get their questions regarding tuition and roommate selection answered as well. With new knowledge of each school, Arya has now narrowed her sites to two schools. She and her parents no longer have to travel far from home to visit multiple colleges. They will simply visit her narrowed down options and choose the appropriate university.UCW Chat has helped Arya and her parents, maximize their time and effort by serving as a filtering mechanism in their college selection process.
Universal chat world's Live Help enables staff to give immediate assistance to current and prospective students and imparts a modern, professional image to website visitors.
Live chat is very easy to use. When students need help or request information, they click on a Live Assistance button on the website, which opens a private message window. The student fills in the pre-defined information fields, adds a question, and then clicks on the "Start Chat" button. The staff member receives the chat request, reviews the information, and decides whether to accept. If the request is accepted, the staff member and student communicate with each other via real-time text messaging.
Increase Enrollment with Live Online Help.
Although electronic forms have helped with the processing of paperwork, if students need help with these forms, they cannot get help without sending emails or making phone calls.Live chat solves such problems by allowing administration staff and faculty to chat with website visitors in real-time via text messaging in a private chat window, allowing them to reach out to students who need assistance. Live chat allows staff to quickly help current and prospective students filling out online forms and seeking information. Answering questions online is much more time efficient than employees taking telephone call after telephone call.
Administrative staff can also transfer chats to staff in other departments that are better able to answer specific questions. Other staff can join a chat. All chats between the administrator and visitor are private and cannot be seen by other visitors to the site.
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