Car Rental
Entire information that can be given on the phone, can be given more efficiently in a live chat. You can show prospective customers online photos of cars and send them to pages showing special discounts and promotions. If your online customer also needs hotel accommodations or some other travel services, you can help them on the spot. universalchatworld allows car rental agencies to make friendly, personable contact with every visitor that comes to your car rental website. You can greet them when they enter and receive information from them in real time on what kind of vehicle they want and exactly when they want it. If they have a particular need, they can tell you right away.
ONLINE FORM FILLING
If an online form needs to be filled out, you can be there to give assistance.
Fast and instant on-line sales
You can immediately assist the occasional online visitor that needs to rent a car right away and doesn't have time to wait for an email response.
Efficient Information Transfer
Show your website visitors photos of cars, driving directions to the agency road maps, and much more during the chat session.
Call Prioritization
Agents can see at a glance which visitor is making the chat request and where they are calling from, so those clients who need the help most urgently can be assisted soonest.
Enhance Communication
Agents can conduct multiple chats at once, and each chat takes place in a private window so only the agent and the visitor can see it. If an agent needs assistance, he or she may invite another agent into the chat or hand off the chat to a different agent.
Website Activity monitoring
Behind-the-scenes tools make universalchatworld useful for gauging the effectiveness of advertising campaigns. The operator console gives information about site visitors, such as the referring page, country of origin, and even the city. No more money will be wasted on ineffective promotional campaigns and poorly placed advertisements.
Enhanced Quality Control
Transcripts of all chats are sent to a predefined address for later review or as confirmation that the correct reservations were requested and made. Review of chat transcripts can be used for quality control purposes, training new employees, and deciding which information needs to be added to the website
Universalchatworld is the sales tool that activates your passive car rental website with live sales and customer service. It's the standout feature that will make your website visitors want to rent a car from you over your competitors. |
